Frequently Asked Questions
We are always here to answer your questions during normal business hours (9 am to 5:30 pm, Monday through Friday EST). Feel free to give us a call or e-mail us if you have any other questions, comments or concerns.
Do you wholesale?
We do not wholesale. We are a retail store. If you are interested in ordering a large amount of a specific item we may be able to provide a discount. Please call for further assistance.
Can you send me a catalog?
We do not print a paper catalog. We carry too many items and inventory changes too frequently. Our website is our catalog!
My order won’t go through. What’s the problem?
If get an error message when you order, nine times out of ten it’s because the billing address you entered does not EXACTLY match the billing information associated with your credit card. Even if you receive your statement to that address, the billing info the card issuer has on file may be different. In these cases, you have to check with the card issuer and make sure the billing info they have on file matches what you’re entering on our site.
Do you ship to military addresses?
Yes! Shipments to APO and FPO addresses are sent via US Priority Mail. Items too large to ship via Priority Mail will be indicated during checkout. A customer service representative will be in contact with you if there are any problems shipping your order to a military address.
How much is shipping?
We subscribe to USPS and FedEx gateways for providing real-time, accurate shipping charges. To determine shipping costs, add all the items you want to your shopping cart. Click “View Cart” at the top of the page. In your cart, you will see a Shipping Calculator where you can input your state and zip code to get the shipping cost for your order.
Do you ship internationally?
We Ship in the US, UK and to Canada. Duties, Taxes, etc are not included for International shipments, customer will be responsible at delivery time. Our apologies to our other International Customers, but at this time we will only be shipping in the US, UK and to Canada.
I am ordering a small item and shipping is more than the item itself. Is this correct?
Sometimes shipping will be more than low-priced items. Shipping is calculated by dimensional weight (weight and box dimensions), with the "from" state of New Hampshire. Charges are calculated directly by USPS and FedEx. We don't inflate ship costs. In fact, many times we pay more than what we charge you for shipping.
Are any items at the Vintage Vending blog for sale?
No. Vintage Vending is a blog that lists information about items, but is not a retail web site. Any reproduction items for sale will be listed here at RetroPlanet.com.
Are the items in the Retro Planet Museum for sale?
No. The items in the RetroPlanet Museum are there for you to enjoy reading about and to promote the love of collecting vintage items.
Do you appraise items?
Since we are no longer in the business of restorations, we do not appraise items.
Do you buy vintage products, original items, or furniture?
On occasion, we do purchase select items. All of our items for sale are new with the exception of the items in our Vintage Originals category. While some of our other products may look vintage, they are newly manufactured products.
Do you restore original furniture?
We do not buy or repair old furniture. All of our retro-style furniture is brand new and made to order.
How will my gift message be displayed? If I choose “Do Not Include Packing Slip,” how will the recipient get my message?
When a packing slip is not included, we neatly handwrite gift messages on a nifty RetroPlanet hard stock postcard. Packing slips are printed separately and do not include your name, so be sure to include your name in the gift message. If you decide to include the packing slip, your gift message will be printed on the slip. No prices are printed on packing slips.
What kind of packing materials do you use? Besides the shipping label, is there anything else that indicates what company the package is coming from?
We use paper, bubble wrap, and shrink-wrap to ensure your items reach you or the recipient safely. We do not use packing peanuts as they are not environmentally safe and are messy. We also have special packing tape that bears our RetroPlanet logo that seals the outside of the box.