Shipping Policies

Shipping Methods

We do everything we can to ensure that your item arrives as soon as possible. However, delivery times vary depending on the method of shipment you choose. All of our shipments are sent via UPS or the US Postal Service, but in certain circumstances, such as over-sized items, other methods are used. If you must receive a package on a particular day or on a Saturday, please call our customer service representative at 1-888-242-6633 to determine which method of shipping you should choose.

Free Shipping applies to the US/48 States only for in-stock items only.Custom orders do not apply unless otherwise noted. Excludes furniture unless it is marked with a Free U.S. Shipping icon. Also excluded are Jukeboxes, Car Couches and other select items.

For Overnight, 2-day, and 3-day shipping, orders placed after 3:00pm EST, orders will be shipped the following day (not including Saturday or Sunday). Please call us if you need Saturday delivery. Please note: The day your order ships does not count as time in transit. Example: Order is received before 3:00 pm EST on a Monday, although it ships on Monday (holidays excluded),a 3-day package would arrive on Thursday. So you must plan accordingly.

The following delivery ranges are estimates and do not include weekends or holidays. Most of our items ship from New Hampshire, so if you are on the west coast you should expect the longest delivery time.

Standard US Shipping

Delivery within 4-10 business days of processing your order.

Overnight Shipping

Orders placed before 3:00 PM EST are delivered within 1-2 business days. Additional charges apply. For a shipping quote on larger orders, please call our customer service representative.

NOTE: Overnight orders can only be shipped to street addresses (no PO boxes, APO, or FPO addresses).

2-Day Shipping

Orders placed before 3:00 PM EST are delivered within 2 business days (Monday-Friday delivery).

3-Day Shipping

Orders placed before 3:00 PM EST are delivered within 3 business days (Monday-Friday delivery).

Drop Shipped Items

In some instances select products are shipped from another location and may require extra delivery time. Custom items always require additional time. Heavyweight items and International shipping usually require additional charges, please contact us for a quote before submitting your order.

International

All International orders are shipped UPS, USPS or by an approved freight carrier.

Shipping rates do not include tariffs, duties, taxes or other non-routine customs brokerage charges. All brokerage tax, bonds, tariffs and duties are the responsibility of the customer.

Other shipping charges, surcharges or accessorial charges may apply and your final shipping charge may differ based on your shipper characteristics and the characteristics of, and services requested for, packages actually tendered to UPS and USPS.

Rates quoted are based on UPS and USPS published rates and do not include incentives or special programs.

Freight

Due to unusual size or shape, some items require freight delivery. If your order shipping charges cannot be calculated online you will be notified of your shipping costs as quickly as possible and will only be charged when customer approval is obtained.

Freight prices will vary dependent on item(s) and shipping destination.

The following rules apply to all freight deliveries:

* Freight deliveries can only be made to locations with a street address and phone number.
* Freight delivery must be signed for in person.
* Freight companies are not responsible for carrying merchandise into your home.
* If your delivery should arrive with any visual damage to the packaging, please make a note of this on the waybill before signing for your delivery.