Retro Planet Customer Service
We value your privacy, and will never sell or share your personal information with anyone. For more details, please see our Privacy page.
In stock orders will be processed within 1-2 business days.
Orders received after 3:00pm EST will be shipped the following day. Saturday deliveries are an additional expense, please call us for pricing.
For more information on our shipping policies please visit our "Shipping"page
How to Order
Enjoy safe & secure ordering online by clicking the "Add" button on any of our product listings.
We are happy to answer questions about your order or provide additional product information. There are several ways you can contact us:
Toll Free in the USA: 888.242.6633
International Calls: 603.318.7200
Times: Monday - Thursday 9am-6pm and Friday 9am-5:30pm Eastern Standard Time
Fax: 603.318.7207 24 hours a day
E-mail:cs@retroplanet.com
Payment Methods:
* Visa
* MasterCard
* Discover
* PayPal
* Personal Checks
* Money Orders
Note:
Sorry No CODs or AMEX
Credit cards are charged once your order is processed. Payments made by check require 10 days to clear after they are received.
Back-Ordered Items
Your items are shipped as available. If we need to back order any item, this will not delay the rest of your order and your shipping and handling charges will remain the same. Inside your package, we will enclose a list of any back-ordered items that were on your order and these items will be sent as soon as they are available.
Discontinued and Out of Stock Items
If an item has been discontinued or will be out of stock for a lengthy period, we will ship the rest of your order and not charge you for the discontinued/out of stock item. Inside your package, we will enclose a list of any discontinued and/or out of stock items that you may have ordered.
Furniture and High Ticket items Furniture and High Ticket items are considered custom orders and depending on the item(s), it may take between 6-12 weeks to complete. Full payment is due at time of order placement. There will be a 25% re-stocking fee for cancelled orders.
If you have any questions, concerns or are unhappy with your order for any reason, please call Customer Service or e-mail us at:cs@retroplanet.com and we will make it right.
We require that:
* Refunds or exchanges must be requested within 60 days.
* Item(s) must be returned in original condition with the box and all packaging as received.
* If you decide you just don't like it, you pay the return shipping and will receive a refund for the item(s) once we receive and inspect.
If you paid with a personal check or money order, we will send you a refund check. If you paid via credit card or PayPal, we will credit your account.
Mail Orders:
If you wish to mail or fax your order, add your items to the cart, click on "Your Cart" and select "Shipping Rates". Enter your zip/postal code and country and click on "check rates". Please make note of the shipping charge and method. Next, click on "Edit Cart". Print that screen, note your billing and shipping info and your shipping charges and shipping method and send it along with your payment (personal check or money order).
Payable to: Vintage Vending Inc.
Mail to:
Vintage Vending, Inc.
Retroplanet.com
21 Otterson Street
Nashua, NH 03060
Directions:
Click here for directions to visit our Showroom by appointment only.
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